![]() ![]() Whilst every effort has been made by Us to make this transition as smooth as possible, delays in receiving your order(s) may occur which are beyond our control. We cannot accept any liability for paying any customs charges that are incurred. If you have questions or for more information please contact your local customs office or visit your government website.ĮU customers please be aware that with the UK leaving the European Union on January 1st 2021, new regulations are in place when shipping to European countries. ![]() Customs Charges:įor International orders charges may be applied to your order before being released from customs, failure to pay may result in delays or your order being returned to us. If after 28 days no contact has been made we will cancel the order and refund the subtotal of the order NOT INCLUDING THE COST OF SHIPPING.ĭelivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address you have provided. We reserve the right to charge for any additional costs that are incurred to us for example if we were to ship your items out again. If an order is returned to us due to an incomplete or incorrect shipping address we will contact you via email to discuss further action. If you notice that after completing your order a mistake has been made please contact us immediately via email at so we can rectify any issues. Please ensure before completing your order all the information is correct. Cosmic Brushes will not accept responsibility for failed deliveries when an incorrect shipping address has been provided. It is the customers responsibility to provide the correct and valid shipping address at the time of placing an order. Providing the correct shipping information: We have a couple of options if this happens. ![]() If you find that your palette has been damaged during shipping, please contact us at with more details and a photo of the palette. My palette arrived broken, what should I do? Please keep all of this in mind when ordering. If this happens we will not be able to refund your order. Please also note, in some instances your local government may opt to destroy the parcel instead of returning it to us. We may also deducted any fees incurred to us such as the shipping costs, from your refund. Please note, if you refuse your parcel due to not paying the customs taxes, we cannot refund your order until it has returned to us. Please check the local taxes in your country. TAXESĪll international orders sent to countries outside the UK & Northern Ireland are shipped on a DDU (delivery duty unpaid) basis and may be subject to import duties and local taxes. ![]() We do not accept returns on custom orders unless faulty. We can not accept any returns on products that have been used, unless faulty.Īll custom orders are final. You will receive a confirmation email once a refund has been issued. Please make sure to use a tracked service.įull refunds will be given within 7 days of receiving the returned order, providing the item(s) meet our terms and conditions. International customers are responsible for the cost of shipping the return. Please contact us at providing your order number and reason for wanting to make a return.įor UK orders we will send you a shipping label to download to make the return free of charge. Returns can be made within 30 days of you receiving your order. *Please note there may be shipping delays during busy periods. However please note there may be delays due to the global pandemic, or in the event of unforeseen natural disasters. International deliveries take on average 5-14* working days, from the day an order has been processed. For example USPS in the USA.You can use their own dashboards to keep up to date on the tracking Royal Mail & DPD hand over all orders to the local postal service in the country of its destination. Tracked 24 via Royal Mail takes 1-2 days on average (incl Saturdays), from the day an order had been dispatched.ĭPD 1 business day, takes 1 working day on average, f rom the day an order had been dispatched.Īll International orders are shipped either via a Tracked or Signed service with Royal Mail, DPD or DHL. Please note all standard delivery options DO NOT provide customer tracking. Standard delivery via Royal Mail 1st Class, takes 1-2 working days on average, from the day an order had been dispatched. Standard delivery via Royal Mail 2nd Class takes 2-3 working days on average, from the day an order has been dispatched If an order is placed after 2pm, the next working day is considered day 1. During launch days and busy periods, this can be upto 2 weeks. We aim to dispatch all orders within 2-3 working days. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |