Amenities in the bathroom are poor (just a soap and then tubes of shower gel and shampoo like a Holiday Inn), you pay 10 euro for a water by the pool, and the list continues.Īs a wrap-up example of the lack of attention to detail, we got an email asking for feedback, mentioning 'please click on the link below to submit it' and. I'm being picky as it is a 700/900-euro a night property, promoting themselves as a highly luxurious stay. So, again, lack of consistency in service. Then depending on the shift, some other front-desk employees were more proactive and assertive. While personnel in the breakfast & restaurant area were great, we had a poor check-in experience (for example, we did not get information about breakfast, or how to get to our villa, or activities, etc.), very slow response to some basic asks and overall not much attention to detail. Very nice breakfast.Ģ) Service: Unfortunately, service was very inconsistent. Beautiful spot, very nice villas, however basic toiletries / amenity kits missing. I will split this review into two parts to explain why I think this property still has work to do to get to the 5-star luxury level.ġ) Facilities and location: Great. It has potential, but it's not there yet. For $1,200 our villa was very basic, there’s no TV in the room, limited toiletries, no Bluetooth connectivity. We were promised a refund and still have not received it 3 weeks later. We stayed at Habitas AlUla for two nights and asked for a refund for one night only for this horrible experience. We’ve never experienced anything like this before at a hotel. When the manager arrived we showed the dirty cloth to him and he couldn’t believe it. It gets worse, as we continued getting dressed my friend found a dirty cleaning cloth in her luggage on top of her clean clothes which was obviously left behind by housekeeping. Located 24 km from Madain Saleh Tombs, Ashar Tented Resort offers a terrace, a restaurant and air-conditioned accommodation with a patio and free WiFi. We immediately called management to file a complaint. Set within a golden oasis of ancient sandstone cliffs within the Ashar Valley of Saudi Arabia, Habitas AlUla is a serene resort for the sustainably minded. You're eligible for a Genius discount at Ashar Tented Resort To save at this property, all you have to do is sign in. I found that hard to believe bc he didn’t have anything in his hands and when I checked there were cotton swabs in the bathroom. When asked what he wanted he said he wanted to put cotton swabs in the bathroom. As we were getting dressed for dinner a male housekeeper burst into our room without knocking and saw my friend completely exposed and me half dressed. On the way to our room we were given a quick tour of the grounds. We were not told that we had to call ahead to get our car to leave the property. We received a nice welcome drink and cool towel in the lobby. When we arrived they immediately came to the car as we drove up to the lobby and asked for the keys and told us to go inside to check in.
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